Find answers to common questions about our products, shipping, and returns.
It depends on your application: 8 Mil β light/temporary coverage (furniture, short-term outdoor use). 10-12 Mil β general purpose (firewood, equipment, medium-term outdoor). 14-16 Mil β heavy duty (construction, long-term exposure, agriculture). 20 Mil β contractor grade (extreme conditions, industrial use, maximum durability). When in doubt, go thicker β a higher mil means longer lifespan and better protection.
We ship individual parcel orders to all 50 US states only. For international customers outside the US, we accept container (bulk) orders only β no individual parcel shipping. Container orders are shipped via sea or air freight. Contact us at [email protected] with your product needs, quantity, and destination for a custom quote. See our Shipping Policy for details.
For US orders, no customs duties apply. For international container orders, customs duties and taxes depend on the destination country and the shipping terms you choose (FOB, CIF, or DDP). With DDP (Delivered Duty Paid), we handle all duties and taxes. Contact us at [email protected] to discuss your preferred shipping terms.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are processed through SSL-encrypted, PCI-compliant payment gateways for maximum security.
Yes! Use the currency switcher in the top bar to display prices in USD, EUR, GBP, CNY, AUD, CAD, or JPY. Exchange rates are updated regularly. Your payment will be processed in USD at the prevailing exchange rate set by your payment provider.
We offer a 30-day money-back guarantee for US customers. Items must be unused and in original packaging. US customers get free return shipping. For defective items, we cover return shipping regardless of location. For international container orders, return terms are specified in the sales contract. See our Returns Policy for full details.
Yes, all Cover Boss tarps are 100% waterproof. They feature triple-layer lamination and heat-welded seams to ensure complete water protection. The 14 Mil and thicker models also feature arctic-flex technology that maintains flexibility and waterproofing in extreme cold.
All our tarps come with rust-proof aluminum grommets spaced every 18-24 inches around the perimeter. Simply use bungee cords, rope, or tarp ties through the grommets to secure the tarp. For best results, ensure the tarp is taut and slope it to allow water runoff. Reinforced corners should be used as primary anchor points.
Yes, we offer wholesale and container/bulk pricing for contractors, distributors, and international businesses. Minimum order quantities apply for container orders. Contact us at [email protected] with your business details and requirements for a custom quote.
All Cover Boss tarps come with a 2-year limited warranty covering manufacturing defects including seam tearing, grommet failure, and delamination under normal use. The warranty does not cover damage from misuse, improper installation, or extreme weather events.
Orders can be cancelled free of charge within 12 hours of placing the order. After 12 hours, the order enters processing and cannot be cancelled. However, you can return the items for a full refund once you receive them (see our return policy).
Yes! Our website supports English, Spanish, German, French, Chinese, and Japanese. Use the language switcher in the top bar. Our customer support team also offers assistance in these languages via email.